Delivery

Where do you deliver to?

We deliver to all major centres and outlying areas within the Republic of South Africa. So nationwide!

International Deliveries

We currently do not deliver internationally.

What are the delivery options?

 

Major Centres

Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberly, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria, Richards Bay

Orders above R200

Free Courier Delivery

Orders below R200

R30 Courier Delivery

Outlying Areas

 

Orders above R599

Free Courier Delivery

Orders between R399 - R598

R49 Courier Delivery

Orders between R0 - R398

R89 Courier Delivery

Extreme Remote Areas

e.g. Kathu

All orders

R200 Courier Delivery

Courier companies do not deliver to P.O. Boxes or the post office, please provide a physical street address, thank you.

We no longer send parcels with the post office due to the unacceptable level of strikes which occurred in 2014. As a result we have reduced our outlying courier costs to accommodate our customers who previously used the post office.

When can I expect my parcel?

The table below is based on orders which have been placed and paid on a working day before 15:30.

 

Major Centres

Below 5kg

Above 5kg

Bloemfontein

1 – 2 working days

1 – 3 working days

Cape Town

2 – 3

2 – 3

Durban

1 – 2

1 – 2

East London

2 – 3

2 – 3

George

2 – 3

2 – 3

Johannesburg

1 – 2 working days

1 – 2

Kimberly

1 – 2

1 – 3

Nelspruit

1 – 2

1 – 3

Pietermaritzburg

1 – 2

1 – 2

Polokwane

1 – 2

1 – 3

Port Elizabeth

2 – 3

2 – 3

Pretoria

1 – 2 working days

1 – 2

Richards Bay

1 – 2

1 – 3

Outlying Areas

 

 

All

1 – 2 working days

2 – 3 working days

Extreme Remote Areas

 

 

All

3– 5 working days

3– 5 working days

 

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please do not contact the courier company to enquire about your parcel.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Please send an email to sales@supplementworld.co.za and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving or collecting your parcel.

Courier delivery

Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf.

We please ask that someone be present at the delivery address during working hours to receive the parcel.