Delivery

Where do you deliver to?

We deliver to all major centres and outlying areas. So nationwide!

What are the delivery options?

Major CentresBloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberly, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria, Richards Bay
Orders above R200Free Courier Delivery
Orders below R200R30 Courier Delivery
Outlying Areas 
Orders above R599Free Courier Delivery
Orders between R399 - R598R49 Courier Delivery
Orders between R0 - R398R89 Courier Delivery
Extreme Remote Arease.g. Kathu
 R200 Courier Delivery

Courier companies do not deliver to P.O. Boxes or the post office, please provide a physical street address, thank you.

When can I expect my parcel?

The table below is based on orders which have been placed and paid on a working day before 15:30.

Major CentresBelow 5kg Above 5kg
Bloemfontein1 – 2 working days1 – 3 working days
Cape Town2 – 32 – 3
Durban1 – 21 – 2
East London2 – 32 – 3
George2 – 32 – 3
Johannesburg1 – 2 working days1 – 2
Kimberly1 – 21 – 3
Nelspruit1 – 21 – 3
Pietermaritzburg1 – 21 – 2
Polokwane1 – 21 – 3
Port Elizabeth2 – 32 – 3
Pretoria1 – 2 working days1 – 2
Richards Bay1 – 21 – 3
Outlying Areas   
All1 – 2 working days2 – 3 working days
Extreme Remote Areas   
All2 – 3 working days2 – 4 working days

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies and the post office. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please do not contact the courier company or the post office to enquire about your parcel.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Please send an email to sales@supplementworld.co.za and we will follow-up with the courier company or the post office.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving your parcel.

Courier delivery

Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf.

We please ask that someone be present at the delivery address during working hours to receive the parcel.

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