Security

Is it safe to purchase from Supplement World?

Supplement World takes the safety and security of our customer’s information very seriously.

In order to ensure that our transactions are extremely safe and secure we have implemented a number of technological protections.

We do not store banking or credit card information of our customers.

How is the credit card transaction secured?

When you checkout on the Supplement World site, we implement the SSL (Secure Sockets Layer) protocol. By looking at the address in your internet browser it will start with https://. This transfers all information in an encrypted format.

Are my credit card details safe?

Yes! We do not and are not allowed to store credit card details. Every time you make a purchase from us you would have to enter your credit card details.

Do you handle the credit card processing?

No. All the interactions between the various banks are done via an authorized payment gateway, which is a financial institution specialising in online credit card processing.

What about credit card fraud?

Supplement World takes fraud very seriously. We do comprehensive checks on suspected fraudulent orders before they are shipped.

If purchasing for the first time at Supplement World and you use a credit card, your bank may contact you to verify that you made the transaction or we may ask for a copy of the card used to make the transaction.

All fraudulent orders will be cancelled and reported to the SAPS, supplying them with the shipping and order details.

Are there other forms of payment?

Yes, as an alternative to purchasing with your credit card you can pay via EFT (Electronic Funds Transfer) or cash deposit into our bank account.

Simply provide the order number you received in the confirmation email as your payment reference and we will ship your order as soon as we have received the payment or proof of payment.

For more information check the Payment page or How To Order.