Frequently Asked Questions

Can I buy from you?

Yes! Being an online retail store we sell to individual customers. We also supply small gyms and stores. If you send us an email on the quantities and the brands you are interested in purchasing we will get back to you with further information.

Do you deliver and where?

Yes! We deliver nation wide. For orders above R200 we deliver free of charge to all major centres and for orders above R950 to outlying areas. We also offer a Post Office shipping option for orders under the above values. Have a look at our complete delivery options.

How long will delivery take?

All orders placed and paid before 15:30 will be sent out the same day. For most major centres delivery will take place the next working day. Major centres such as Cape Town and outlying areas will take 2 – 3 working days.

Some examples are:

Ordered and paid on Monday at 13:00.

Sent Out:

On Monday

Delivery:

Johannesburg and Pretoria: Tuesday or Wednesday

Cape Town: 2 – 3 working days.

Ordered and paid on Saturday or Sunday.

Sent Out:

On Monday

Delivery:

Johannesburg and Pretoria: Tuesday or Wednesday

Cape Town: 2 – 3 working days.

Have a look at our complete delivery schedule.

What time will delivery take place?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

How can I pay?

There are three payment options. Secure credit card done on the website, EFT (Electronic Funds Transfer) or you can do a Cash Deposit into our account. For EFT payments the proof of payment can be sent to sales@supplementworld.co.za or faxed to 086 546 5134 for your parcel to be sent out the same working day if it is before 15:30.

How do I order?

You order the products via our user-friendly website at your convenience. For step-by-step instructions on How To Order.

Do you ship internationally?

No. For the present time we only deliver within South Africa. Some customers from Namibia have arranged for their parcel to be collected from our warehouse by their own courier company.

Do you have a Reseller or Agent Program?

No. We do however offer discounts based on quantity and brands orders. Send us an email of the brands and quantities you are interested in and we will send you your discount structure.

Do you sell bulk raw materials like 1 tone of Whey Protein?

No. We are an online retail store of finished consumer products.