I changed my mind about a product and want to return it. How do I go about this?
The clothing item I bought is the wrong size. Can I return/exchange it?
What should I do if I received a damaged or defect product?
I received an incorrect product. What can I do to get the right one?

 

I changed my mind about a product and want to return it. How do I go about this?

If you received the product less than 14 days ago, it is unopened, sealed and in good condition, then we can give you a full refund for the product(s) or exchange it for something different. You will have to send the parcel back to us at your own cost and we cannot refund your original delivery fees if there were any.

To return a product call us at 011 524 0345 or send us an email at sales@supplementworld.co.za as soon as possible. Then send the product to us at your own cost to the address below, making sure that the box is intact and properly addressed to us. Unfortunately we cannot refund any products which got lost during return shipping due to insufficient labeling or an incorrect address.

Supplement World
Unit 4
3 Mopedi Road
Sebenza, Edenvale 1613
Gauteng

Please make sure to include the original invoice in the parcel and to write the reason for returning the product on the invoice. As soon as we receive the parcel we will get in touch with you and arrange for a refund per EFT to your bank account.

An opened product can unfortunately not be returned, unless it was damaged or defect when you received it.

 

The clothing item I bought is the wrong size. Can I return/exchange it?

If you received the clothing item less than 14 days ago, it is unworn and in good condition, then we can give you a full refund or exchange it for a different size (stock permitting). Simply return the parcel to us and as soon as we receive the parcel we will organise the refund or exchange.

To return a clothing item call us at 011 524 0345 or send us an email at sales@supplementworld.co.za as soon as possible. Then send the product to us to the address below, making sure that the box is intact and properly addressed to us. Unfortunately we cannot refund any products which got lost during return shipping due to insufficient labeling or an incorrect address.

Supplement World
Unit 4
3 Mopedi Road
Sebenza, Edenvale 1613
Gauteng

Please make sure to include the original invoice in the parcel, and in case of an exchange please indicate on the invoice which size you would like to have instead if applicable.

The costs for sending a replacement piece of clothing to you will be the following (due before replacement is sent out):

• Johannesburg & Pretoria (courier or Post Office): R20
• Other major centres: Courier R35, Post Office R20
• Outlying areas: Post Office R20.

 

What should I do if I received a damaged or defect product?

If you received a damaged or defect product please contact us (T: 011 524 0345 or email: sales@supplementworld.co.za) as soon as possible but no later than 7 days after receiving the product. You will be asked to return the product to us (see above for instructions and our address). Once we have received the product we will offer you either an exchange for another product (if this product is more expensive than the original one you’ll have to pay the difference, alternatively, if the product is cheaper than the original one we’ll refund the difference) or a refund of the cost of the product. Of course we will refund the cost of sending the product back to us.

Please understand that we cannot offer an exchange or refund before we have received the damaged product.

 

I received an incorrect product. What can I do to get the right one?

If you received the wrong product please contact us (T: 011 524 0345 or email: sales@supplementworld.co.za) as soon as possible but no later than 7 days after receiving the product. You will be asked to return the product to us (see above for instructions and our address). Once we have received the wrong product we will send you the correct one asap. Of course we will refund the cost of sending the wrong product back to us.

Please understand that we cannot send out the correct product before we have received the damaged product.