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Delivery

Where do you deliver to?

We deliver to all major centres and outlying areas. So nationwide!

What are the delivery costs?

Major Centres

* Bloemfontein, Cape Town, Durban, Johannesburg, Port Elizabeth, Tshwane (Pretoria), Pietermaritzburg

All orders above R200 - FREE

Orders below R200 - R50

Outlying Areas

All orders above R400 - FREE

Orders below R400 - R60

Warehouse collection

FREE

Why did you increase Outlying Area free delivery and shipping costs?

Due to the numerous fuel price increases throughout the year of 2018 the delivery costs to Outlying Areas have increased.

We unfortunately had to increase our Free Delivery threshold and Shipping cost.

If the delivery costs reduce in the future, we will adjust our Free Delivery threshold to Outlying Areas accordingly.

When can I expect my parcel?

Orders which have been placed and paid on a working day before 15:30.

Johannesburg and Pretoria

Next working day.

Most parcels are delivered in 1 working day. If there is a courier delay then your parcel will be delivered the following day.

Cape Town and Durban

1 - 3 working days.

Outlying Areas

3 - 5 working days.

Other Major Centres

1 - 3 working days.

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel.

There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30.

Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes.

You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?

Unfortunately parcel delays do happen, however we follow-up with the respective service providers immediately.

Please send an email to sales@supplementworld.co.za and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving your parcel.

Courier companies do not deliver to P.O. Boxes or the post office.

Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf.